New Zen Product – Who Cares
November 27th, 2006
Zen have released a new Office ADSL product. It’s 8Mb for £45 a month for with a massive 50Gb cap. Hang on can’t I get EXACTLY the same with no cap for £20 a month from Eclipse ? (Yes I know there’s an upload difference, but who’s seriously going to see that ?)
One day they’ll reliase that they’re loosing customers due to their daft capping. Their support forums are full of people saying goodbye because of their bandwidth caps.
We moved all our lines and most of our customers lines from Zen to Eclipse and got to say not noticing any speed differences 
. Only massive cost savings and never having to worry about bandwidth issues.
? Zen your days are numbered ?
From: ProductDevelopment@zen.co.uk [mailto:ProductDevelopment@zen.co.uk]
Sent: 01 December 2006 3:42 pm
To: Chris Connor
Subject: Usage allowance for Home 1000 and Home 2000
Dear Sir/Madam,
On 1st March 2007 we are going to introduce a monthly usage allowance on all Home 1000 and Home 2000 broadband services. The usage allowance will be 100 gigabytes (GB) per month.
WHY?
A small number of our Home 1000 and Home 2000 customers are extreme users of our service. They leave their computers downloading files 24 hours per day, day after day, week after week. This extreme usage costs Zen hundreds of pounds per month for each extreme user – many times our income from the monthly subscription fee. In the past we have subsidised this usage but we are no longer prepared to incur this loss.
By introducing a 100 GB monthly usage allowance we will limit the financial loss generated by the extreme users whilst leaving the vast majority of our customers completely unaffected.
HOW MUCH IS 100 GIGABYTES?
100 GB is a vast amount of usage, enough to download 40 feature length movies, thousands of songs, and to browse the Web for as long as you want. In other words, 100 GB is more than enough for anything other than the kind of extreme usage described above.
WHAT HAPPENS ON REACHING 100 GB?
The usage allowance for Home 1000 / 2000 will be handled in the same way as the usage allowances for Zen 8000 Lite / Active / Pro. If you reach 100 GB part way through a month your Internet access will be blocked and your web browser will display a page giving you the option to buy additional usage for £1.49 (inc. VAT) per GB. For full details, please see:
http://www.zenbroadband.com/athome.aspx?page=510
HOW WILL THIS CHANGE AFFECT ME?
Your peak usage over the last 3 months was only 6 GB so this change will not affect you unless you completely change the way you use the Internet and become an extreme downloader.
If you have any questions about this change please do not hesitate to contact us.
Best regards
Richard Tang
Managing Director